PowerShell Automation
Ticket Resolution
Streamlined over 200 Exchange Online support tickets, reducing average resolution time by 30% through efficient troubleshooting.
Teams Integration
Developed custom Teams workflows to enhance collaboration and automate routine notifications for project updates.
SharePoint Setup
Configured SharePoint sites tailored to department needs, improving document management and access control.
ServiceNow Tickets
Managed ServiceNow ticket workflows to ensure timely escalation and resolution, boosting team efficiency.
Mailbox Automation
Streamlined mailbox setup using PowerShell to save hours of manual work.
Free
Ticket Tracker
A tool to monitor and improve ticket resolution times and customer satisfaction.
Free
SharePoint Setup
Automated SharePoint site creation to speed up team collaboration setup.