Ramprasad Mandal

Ticket Resolution

Streamlined over 200 support tickets by integrating ServiceNow workflows with Exchange Online troubleshooting.

Teams Integration

Developed custom Teams bots to automate meeting scheduling and notifications for internal teams.

SharePoint Setup

Configured SharePoint sites with tailored permissions to improve document collaboration across departments.

Blog Articles

Authored technical blogs explaining complex Microsoft 365 features in simple, practical terms.

Ramprasad Mandal: Office 365 Expert